{
  "page": {
    "id": "85ldb810clfx",
    "name": "Churnkey",
    "url": "https://status.churnkey.co"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Services","created_at":"2025-07-03T20:04:51.873Z","updated_at":"2025-07-03T20:04:51.873Z","position":5,"description":null,"showcase":false,"start_date":null,"id":"lsxxntc1kp9q","group_id":null,"page_id":"85ldb810clfx","components":["2r0lglgkm3cl","3h30srfq52mp"]},{"status":"operational","name":"Clients \u0026 Frontend","created_at":"2025-07-03T20:06:22.232Z","updated_at":"2025-07-03T20:06:22.232Z","position":6,"description":null,"showcase":false,"start_date":null,"id":"w41sv4s354n9","group_id":null,"page_id":"85ldb810clfx","components":["hg76glxbtyg9","h9lf2zznx2bs","rfcct6gswwbw"]}],
  "incidents": [{"name":"Elevated API Error Rates","status":"resolved","created_at":"2026-08-24T08:30:00.000Z","updated_at":"2026-08-25T13:15:27.410Z","monitoring_at":null,"resolved_at":"2026-08-24T08:30:00.000Z","impact":"none","shortlink":"https://stspg.io/2rhjvmpxxl82","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-25T13:15:27.361Z","reminder_intervals":null,"id":"8d308t52q72l","page_id":"85ldb810clfx","incident_updates":[{"status":"resolved","body":"Between 08:53 and 14:58 UTC on 24 August, a portion of API requests failed and successful requests were slower than normal, which may have prevented some end users from loading or completing the Cancel Flow and Payment Recovery flows. Customer configuration and data were not affected. The underlying issue was identified, fixed, and fully deployed, and error rates have been normal since 14:58 UTC. We are also improving our monitoring so incidents of this type are surfaced on this status page automatically.","created_at":"2026-08-25T13:15:27.402Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T13:15:27.402Z","display_at":"2026-08-24T08:30:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"lz2jsfjkn137","incident_id":"8d308t52q72l","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Degraded Performance - Dashboard and Web Assets","status":"resolved","created_at":"2025-11-18T13:40:03.003Z","updated_at":"2025-11-19T12:03:05.680Z","monitoring_at":"2025-11-18T13:40:03.111Z","resolved_at":"2025-11-18T19:19:51.944Z","impact":"minor","shortlink":"https://stspg.io/btrnfdtcf33s","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-11-18T13:40:02.992Z","reminder_intervals":null,"id":"gln6p4jmbd1f","page_id":"85ldb810clfx","incident_updates":[{"status":"resolved","body":"Operations are back to normal.","created_at":"2025-11-18T19:19:51.944Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-18T19:19:51.944Z","display_at":"2025-11-18T19:19:51.944Z","deliver_notifications":true,"tweet_id":null,"id":"jmnwt71cvprd","incident_id":"gln6p4jmbd1f","custom_tweet":null,"affected_components":[{"code":"hg76glxbtyg9","name":"Clients \u0026 Frontend - Web Assets CDN","old_status":"degraded_performance","new_status":"operational"},{"code":"h9lf2zznx2bs","name":"Clients \u0026 Frontend - Dashboard","old_status":"degraded_performance","new_status":"operational"},{"code":"rfcct6gswwbw","name":"Clients \u0026 Frontend - Documentation","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We're experiencing degraded performance in delivering our web assets due to an issue with one of our DNS Providers: Cloudfare.\nAffected services:\n- Dashboard at https://app.churnkey.co/\n- Dunning / Reactivation Pages\n- Churnkey Docs at https://docs.churnkey.co/","created_at":"2025-11-18T13:40:03.111Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-18T13:40:03.111Z","display_at":"2025-11-18T13:40:03.111Z","deliver_notifications":false,"tweet_id":null,"id":"c3rflkcxm6b5","incident_id":"gln6p4jmbd1f","custom_tweet":null,"affected_components":[{"code":"hg76glxbtyg9","name":"Clients \u0026 Frontend - Web Assets CDN","old_status":"operational","new_status":"degraded_performance"},{"code":"h9lf2zznx2bs","name":"Clients \u0026 Frontend - Dashboard","old_status":"operational","new_status":"degraded_performance"},{"code":"rfcct6gswwbw","name":"Clients \u0026 Frontend - Documentation","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web Assets CDN","created_at":"2025-07-03T18:30:56.491Z","updated_at":"2025-11-18T19:19:51.864Z","position":1,"description":null,"showcase":true,"start_date":"2022-01-01T00:00:00.000Z","id":"hg76glxbtyg9","page_id":"85ldb810clfx","group_id":"w41sv4s354n9"},{"status":"operational","name":"Dashboard","created_at":"2025-07-03T18:12:36.281Z","updated_at":"2025-11-18T19:19:51.887Z","position":2,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000Z","id":"h9lf2zznx2bs","page_id":"85ldb810clfx","group_id":"w41sv4s354n9"},{"status":"operational","name":"Documentation","created_at":"2025-07-03T20:08:05.100Z","updated_at":"2025-11-18T19:19:51.907Z","position":3,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000Z","id":"rfcct6gswwbw","page_id":"85ldb810clfx","group_id":"w41sv4s354n9"}]},{"name":"Degraded Performance in Dashboard Loading","status":"resolved","created_at":"2025-10-20T17:14:01.808Z","updated_at":"2025-11-19T12:03:29.392Z","monitoring_at":"2025-10-20T17:14:01.889Z","resolved_at":"2025-10-20T22:14:38.360Z","impact":"minor","shortlink":"https://stspg.io/s3rdjyq24z7h","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-20T17:14:01.800Z","reminder_intervals":null,"id":"ftkydlt0mzr6","page_id":"85ldb810clfx","incident_updates":[{"status":"resolved","body":"Dashboard performance is back to normal.","created_at":"2025-10-20T22:14:38.360Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T22:14:38.360Z","display_at":"2025-10-20T22:14:38.360Z","deliver_notifications":true,"tweet_id":null,"id":"3nf9r5jq95hr","incident_id":"ftkydlt0mzr6","custom_tweet":null,"affected_components":[{"code":"h9lf2zznx2bs","name":"Clients \u0026 Frontend - Dashboard","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We’re currently experiencing slower dashboard (http://app.churnkey.co/.) load times due to an ongoing issue with Snowflake, one of our key data providers. This issue is affecting the performance of analytics and reporting features, resulting in delayed data updates and slower response times for some users.","created_at":"2025-10-20T17:14:01.889Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T17:14:01.889Z","display_at":"2025-10-20T17:14:01.889Z","deliver_notifications":true,"tweet_id":null,"id":"p5gbs0xks2w5","incident_id":"ftkydlt0mzr6","custom_tweet":null,"affected_components":[{"code":"h9lf2zznx2bs","name":"Clients \u0026 Frontend - Dashboard","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2025-07-03T18:12:36.281Z","updated_at":"2025-11-18T19:19:51.887Z","position":2,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000Z","id":"h9lf2zznx2bs","page_id":"85ldb810clfx","group_id":"w41sv4s354n9"}]},{"name":"Degraded Web Asset Delivery","status":"resolved","created_at":"2025-07-01T08:00:00.000Z","updated_at":"2025-07-04T01:06:03.597Z","monitoring_at":null,"resolved_at":"2025-07-01T08:00:00.000Z","impact":"none","shortlink":"https://stspg.io/gn5gxfn96ssv","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-07-01T08:00:00.000Z","reminder_intervals":null,"id":"96wq4lvcgbnp","page_id":"85ldb810clfx","incident_updates":[{"status":"resolved","body":"A CloudFront cache served a 501 error for certain web assets (used by Cancel Flows, and other Churnkey embeds). Cache purged; assets loading normally.\n\n[Timeline]\n• 01:35 AM — CloudFront edge cached a 501 response\n• 02:05 AM — Elevated 501 errors detected  \n• 03:30 AM — Root cause isolated to single edge cache  \n• 04:15 AM — Cache purged, error rate falling  \n• 06:08 AM — Confirmed stable; incident closed\n\n[Impact]\nSome end-users saw blank or delayed Churnkey components (Retention Flows and Payment Components)","created_at":"2025-07-03T19:59:22.211Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-03T20:01:11.790Z","display_at":"2025-07-01T08:00:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"2r8b91yfsfkl","incident_id":"96wq4lvcgbnp","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Elevated API timeouts","status":"resolved","created_at":"2025-04-01T18:00:00.000Z","updated_at":"2025-07-04T01:06:03.642Z","monitoring_at":null,"resolved_at":"2025-04-01T18:00:00.000Z","impact":"major","shortlink":"https://stspg.io/s5dgj7nwfgd7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-04-01T18:00:00.000Z","reminder_intervals":null,"id":"z1vpbnt746z3","page_id":"85ldb810clfx","incident_updates":[{"status":"resolved","body":"Between 17:00 – 17:30 UTC an internal data-backfill job briefly saturated our primary database connections, causing intermittent errors and slow loads in embeds and the dashboard. The job was moved to a replica and capacity freed; all services are now fully operational.\n\n[Timeline]\n• 17:10 UTC — Users reported slower loads or occasional errors in embeds and dashboard pages. Engineers are investigating.\n• 17:35 UTC — Root cause identified — an internal data-backfill task briefly saturated our primary database’s connection pool, slowing requests. We are throttling that job and adding capacity.\n• 17:50 UTC — Mitigation applied: we moved the backfill job to a read-only replica and freed up primary-database connections. Errors and slow loads are clearing.  \n• 18:25 UTC — Traffic has been stable for 15 minutes and error rates are back to baseline. A brief summary of the incident will follow.\n\n[Impact]\nA subset of API, embed, and dashboard requests saw elevated latency while the primary database connection pool was saturated; read-only traffic and most background jobs remained within normal thresholds.","created_at":"2025-07-03T20:28:59.640Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-03T20:33:33.638Z","display_at":"2025-04-01T18:00:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"x36f2xk0b0ms","incident_id":"z1vpbnt746z3","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}